Refund policy

30-Day Return Policy

We want you and your pet to be happy with your purchase. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@tailustore.com. If your return is accepted, we will provide instructions on how and where to send your item. Please do not send products back without contacting us first, as returns sent without prior authorization may not be accepted.

Damages, Defects & Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible at info@tailustore.com. Please include your order number and photos or video showing the issue when applicable. We will review the issue and work with you on an appropriate resolution.

Exceptions / Non-Returnable Items

For health and hygiene reasons, products that have been used on a pet may not be eligible for return unless they arrived damaged, defective, or incorrect.

Gift cards, if offered, are non-returnable. Please contact us if you have questions about whether your item is eligible for return.

Exchanges

If you would like a different product or variant, contact us first. Once a return is approved, the easiest option may be to return the original item and place a new order.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, or incorrect. We will provide return instructions after reviewing your request. Do not return an item to the address shown on the original package unless we specifically instruct you to do so.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at info@tailustore.com.

European Union Customers

If we offer shipping to the European Union, applicable consumer cancellation and return rights will apply as required by law.